Shop Like You’re in Our Store
We would like to make your shopping experience with us a personalized as possible! Online shopping for rugs can be difficult – the rugs’ colors in real life and in different settings will look different than the colors on the computer screen. Also, different sizes of rugs can have a different scale of pattern, i.e. features of a rug’s border might be removed in the smaller (3 x 5 or 4 x 6) versions of that rug. Please do not hesitate to call or email us if you have any questions about a rug’s color, size, style or price point, or if you’d like to know more about our shipping, approval and return process. We have seen all of these rugs first-hand, and we will try to provide you with as much information as possible about your purchase.
We recommend ordering a small size of a rug (i.e. a 2 x 3 or 3 x 5) in order to see if a larger size will work for you. If you do not order the larger rug, you will be responsible only for the return shipping of the sample size ($10 – $20). If you do order the larger rug (6 x 9 or larger), we will pay the return shipping on your sample.
We are happy to offer free ground shipping in the continental U.S. on any rug order over $100! Free shipping allows you to have rugs in your home “on approval,” and enables you to see the rug in your home, in your light with your existing color palette and decor. Rugs look different in different settings, and since they last such a long time, we want to be sure that you will love your rug for the many years to come!
You can expect your rug via UPS 5 – 10 business days from your order, unless you specify and pay for expedited shipping. You can also track the progress of your order via your account. In the odd circumstance that your shipment is delayed, we will let you know when you can expect it and will ensure that the rug is delivered to you as quickly as possible. Oversize rugs (i.e. 9 x 12 or larger) may be delivered by a freight company, and you will be given these details when your rugs ship. UPS and freight companies will deliver to your door, but should not be expected to bring your rug inside your home.
We also offer expedited shipping. Please keep in mind that we do need 1 to 2 days to process orders, and that 2 or 3 Day Shipping really will take 4 to 5 days at the most to get to you.
30 Day Returns
If the rug does not work for you, simply email or call us at (800) 624-7847 for a Return Authorization and UPS Label within 15 days of its arrival. There are no re-stocking fees, we just ask that you pay the return shipping expense, and that the item(s) are returned within 30 days of the ship date.
We will help you through the return shipping process! When you notify us that you intend to return the item, we will send you a return shipping label via email for you to affix to the return package. Then, you can call UPS to pick the package up, or drop it off at a UPS store location. We will issue a full refund less the return shipping expense when we receive the rug. We provide this service so that you get our preferred shipping rates via UPS.
Please do not refuse to receive the rug unless it arrives damaged or with torn packaging. Restocking fees may be incurred if you refuse shipment and do not go through our return process.
The rug must be in a new and clean condition upon its return in order for you to receive the full refund (no pet hair, dirt or damage to the rug). Please wrap the rug in its original packaging if it is not damaged – please seal all openings and bind securely with packing tape. If the rug is damaged during its return or is improperly packed, we will be unable to issue a refund. The customer is responsible for the rug’s condition upon its return, so please pack the items carefully.
To figure out what the return shipping on an item would be, you can go to UPS.com or you can call us and we can give you an estimate. Typically, a 4 x 6 would weigh 15 – 20 lbs. and an 8 x 10 would weigh anywhere from 60 to 100 lbs. These weights are approximate.
We are happy to offer financing to make the purchase of your dream rug more affordable — just email or call us and we can create a payment schedule that works for you. Here are some examples of payment plans that we are able to accommodate:
- Purchase of $400 – $1000: Payments of $100 / mo. to $250 / mo. for four months with no fees or interest.
- Purchase of $1000 – $2000: Payments of $250 / mo. to $350 / mo. for four to six months with no fees or interest.
- Purchase of $2000 or more: call or email us for a customized plan.
These payments will be authorized once a plan is agreed upon, and they will be automatically charged to a credit card on a monthly basis. The items purchased will be shipped when the balance is paid in full. If you are interested in creating a payment plan for a particular rug, please email us or give us a call!
Changing or Cancelling an Order
Please call us if you need to change or cancel any order. We will do our best to stop shipment, but you will have to go through our return process as detailed above. Do not refuse the shipment if it is delivered; this will incur additional fees.
We charge sales tax for all orders shipped to Washington state and Idaho.
Privacy & Security Policy
We highly value our customers’ privacy and security! We do not sell any of our account information to any third party groups. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into databases to be only accessed as stated above.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
If you are at all uncomfortable buying online, we can always process your order via phone. Please call (800) 624-7847 during the hours of 9 – 5 PST to order by phone.
Your Account & Subscriptions
We highly recommend that you create an account with us before purchasing a rug. The benefits of creating an account are quick checkout on future orders, easy order tracking, and special offers via our email newsletters.
Kirishian Rugs is located in beautiful Spokane, Washington. Please call 1-800-624-7847 during the hours of 9 – 5 PST to contact us by phone, or email firstname.lastname@example.org.
Visit the RugSpa page for information on cleaning and maintaining your rug.